This page discussion registration issues associated with Softinterface Applications (not DLLs or ActiveX controls).  Once you've purchased our software and we've confirmed your identity and method of payment, we send an activation key(s) and specific directions for registration.  If the directions are followed exactly there will be no issues.  If you are having a problem, please look at each item below in the order given:

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1. Activation Key Not properly entered.  This is the single most common issue that people run into. Our activation keys are between 20 and 30 characters long. 

A) Double and triple check each character is being entered exactly as given in the e-mail we sent upon purchase, Include any negative/dash symbols

B) Do not introduce any extra characters

C) COPY AND PASTE the Activation key from the e-mail we sent you into the Help\Registration menu item of our program, this way human error is much less likely.

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2. The Activation Key being used is not compatible with the version of the software you are using.  Generally, if you purchased before September of 2003 and you are attempting to use a new version of our product,  you will need a newer 'Activation Key'.  If you purchase the 1 year upgrade agreement will provide you with a new Activation Key, in addition to an 'Upgrade Key' which is valid for 12 months of free upgrades.  If you suspect this is your issue, please install your earlier version of our program, or purchase a 1 year upgrade.  Purchasing a 1 year upgrade is possible by e-mailing us at .

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3. The computer you are trying to register is not connected to the internet. This is something that can be easily overcome.  Follow these directions:

1. Go to the Help\Registration menu item within the program.
2. Enter the Activation Key in the entry box and press Done/Enter.
3. Once more go to the Help\Registration menu item within the program

4. Now instead of clicking the 'Register Now' button, make a note of two things:

A. Your Activation Key (Given to you in the e-mail upon purchase)

B. The Registration ID (Shown in the Help\Registration menu item)

5. Get on a computer that is connected to the internet and go to:

http://www.softinterface.com/RegisterNew/Register_Product.Asp

6. Register the product with the information you got from step 4, and you'll get a Final Key

7. Enter the Final Key from step 6 in the Help\Registration menu item of the computer that is not connected to the internet. Relax, you are now done!

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4. My software is no longer registered

We don't create software that simply removes it's registration, however, these are things users can do:

1. Accidentally install a 2nd version of our software on the same PC

2. Went to the help\about menu item and altered the 'Final Key' inadvertently